If you’re looking for a helping hand using the LoveTEFL Learning Hub, we’re here to help! We’ve put together the most common questions and answers about using the Learning Hub.
Should you still have questions after browsing our FAQs (Frequently Asked Questions), you can contact us directly by email at info@lovetefljobs.com or by phone on +44 113 829 3300.
If you haven’t received an email from us, there are a few places the email may have landed:
If you’ve checked your junk mail and still can’t see an email from us, please call us on +44 113 289 3300. We are open Monday to Friday 8am – 5pm (UK time).
If Learning Hub emails are going to your junk, spam or bulk mail, click on the email and then click the ‘Not Spam’ button. This is usually in the navigation bar above the email, it may say ‘Not Junk’ or ‘Not Bulk’ instead.
We also recommend you add info@lovetefljobs.com to your email contacts. By doing this, our emails should not be sent to your junk, spam or bulk folder in the future.
If you’re not receiving emails from the Learning Hub at all, you may need to add info@lovetefljobs.com to your safe senders list. To do this, you’ll need to navigate to the ‘Safe Sender’ settings in your email account. These can usually be found in your email ‘Settings’ or ‘Junk Mail Options’. For specific instructions on how to add us to your safe senders list, use a search engine to search for “safe senders list” along with the name of your email provider.
If you need help resetting your password, we can send you a link to reset it.
Changing your name, email address or password is simple:
At the beginning of each course, you’ll find a short explanation on how to navigate through the course and what to expect when you have completed a section or a full course. This should be all the information you need to successfully move through and complete each course. If you need more advice on how to navigate through the course, find more detail below.
In short, the courses have a navigation bar on the right-hand side. As you work through the courses, the bullet points in this navigation bar will change from grey to green as you complete each page of a course.
At the bottom of each page you can use the navigation buttons to move forwards and backwards. When you’ve read a page, click ‘Save and Continue’ to save your progress – this will update the progress bar at the top of the page. You can find quizzes throughout the courses – press the link at the bottom of the page to access the quiz.
In order to get to 100% on your completion icon, you’ll need to have viewed every page of the course, completed every quiz, downloaded everything that’s possible to download and have completed the final assessment.
If you’re still struggling to get to 100% and think you’ve done all of this, get in touch. You can contact by email at info@lovetefljobs.com or by phone on +44 113 289 3300. We are open Monday to Friday 8am – 5pm (UK time).
Yes, you’ll have full access to your courses for a year or until your access expires.
If you can’t access a course or download materials found in the Learning Hub, please contact us and we’ll aim to resolve your issue as soon as possible. Email us at info@lovetefljobs.com with a clear description of the problem and where you found it.
Unfortunately, you cannot purchase individual courses. If you would like to access one of the ‘Full Access’ courses, you’ll need to purchase an ‘Full Access’ account. Fortunately, it’s very affordable!
No – our courses are not accredited. However, all of our courses share the same high standards of the courses from our sister company, i-to-i.
You can find our full cancellation policy in our terms and conditions by clicking here.
If you’re having trouble watching videos on the Learning Hub, there can be a few reasons for this:
We can’t read any resumes or cover letters – our Perfecting your Job Application courses are designed to help you get your job application in ship shape order before you send it out to employers or recruiters.
We believe that by following our tips and advice, you’ll be in a really positive position without us needing to read your work. As recommend in our courses, get a trusted friend to help you with proofreading before you apply for any positions.
Unfortunately, we’re not able to mark your end of course assessments. We can provide you with our suggested answers and we recommend you compare these answers to your own. We hope these assessments will be useful for you to complete and learn from.
If you’re having trouble getting past a section, module or quiz on the Learning Hub, please contact us and we’ll aim to resolve your issue as soon as possible. Email us at info@lovetefljobs.com with a clear description of the problem and where you found it.
You might want to reference the courses you’ve taken on your resume. You can put them in a section called ‘Professional Development’ to show they are different to your initial qualifications. We recommend referencing them in the same way you reference other qualifications. This will usually be:
Name of Institution, Name of Course (Date Completed)
LoveTEFL, Understanding and Teaching Pronunciation (19/07/2019).
We believe our Learning Hub will help to get you in the best possible position for job applications in the TEFL world, but we can’t guarantee that you’ll be able to find a job – that part is up to you! Our Perfecting your Job Application courses will give you the tools you need to create fantastic written applications, prepare you for interviews and demo lessons, and help you to stand out to employers. Our Further your Teaching Skills courses will help to develop your knowledge as a teacher and improve your teaching technique.
We don’t recommend printing off the courses as we’ve designed our courses to be accessed online – you might miss some valuable information. You can, however, download and print any PDFs such as lesson plans or guides. Press the yellow ‘Access’ button to download a document and then press Ctrl + P on your keyboard to print it.
When you 100% complete a course, you’ll be issue with your e-certificate. This can be found in the following locations:
If you’re still having problems viewing your certificate, please either email us at info@lovetefljobs.com with the course you have completed or call us on +44 113 289 3300. We are open Monday to Friday 8am – 5pm (UK time).
Unfortunately, we do not offer printed certificates, however you can print your e-certificates at home.
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